Support

My sign-in code never arrived

FutureSkin has no passwords — you enter your email and we send a one-time code. If it does not show up within a minute or two: check the spam or promotions folder, confirm the address you typed, and then request a new code. Codes expire, so always use the most recent one. Still stuck? Email us from the address you are trying to sign in with and we will look it up.

Subscriptions, trials and cancelling

Your routine score, category breakdown and plan are free. Pro adds the two future portraits and costs $9.99 per month or $29.99 per year, each starting with a 3-day free trial. A subscription renews automatically unless it is cancelled at least 24 hours before the current period ends.

Billing is handled entirely by Apple and Google — we never see your card. To cancel or change a plan:

• iPhone — Settings app → your name → Subscriptions → FutureSkin → Cancel Subscription.
• Android — Play Store → profile picture → Payments & subscriptions → Subscriptions → FutureSkin → Cancel.

Cancelling stops the next renewal; Pro stays active until the period you already paid for runs out. Refunds are issued by the store, not by us — request one through Apple or Google Play. If you paid twice, or a purchase did not unlock, email us and we will help you chase it.

Already subscribed but the app still shows the paywall? Open the paywall and tap Restore purchases, and make sure you are signed in to the same store account that bought it.

Deleting your account and your data

Open Settings → Delete account in the app. That permanently erases your selfie, your generated portraits, your answers, your results and your account. It is immediate, irreversible, and needs no request to us. Deleting the account does not cancel a store subscription — cancel that separately, as above.

Prefer us to do it, or already deleted the app? Email privacy@deepfai.com from your account address. Full detail on what we hold and why lives in the Privacy Policy.

My photo was rejected, or the portraits look wrong

Before generating anything we check the photo contains one clear, well-lit face. Retake it facing the camera in even light, with no sunglasses, hat brim, heavy shadow or second person in frame, and with your face filling a good part of the frame.

The portraits are an AI-generated simulation, not a photograph and not a prediction. They are made to be motivating, they vary from run to run, and they should never be read as a forecast of how you will actually look. If a result seems off, run a new scan with a clearer photo.

Scores, plans and what this app is not

The 0–100 score is calculated in code from your eighteen answers, weighted towards the habits with the strongest evidence behind them — sun protection above all. It is a motivational tool. FutureSkin is not a medical device and does not give medical advice. It cannot detect, diagnose or rule out any skin condition. For a mole that is changing, a persistent rash, severe acne or any concern at all, see a dermatologist.

Age

Future portraits are for adults. If you tell the app you are under 18 it still gives you your score and your full plan, but it will not ask for a photo or generate portraits.

Anything else

Bugs, feature ideas, press, partnership or legal questions all go to the same place: privacy@deepfai.com. See also the Terms of Service and the Privacy Policy.